Disney Strikes Back at VA Chief: Yes, We Measure Wait Times

Source: Conservative Review | May 23, 2016 | Chris Pandolfo

This morning, the Veterans Administration Secretary Robert MacDonald compared the wait times at the Veterans Administration to the wait times that guests at Disney’s theme parks experience.

“When you got to Disney, do they measure the number of hours you wait in line? Or what’s important? What’s important is, what’s your satisfaction with the experience?” McDonald said Monday during a Christian Science Monitor breakfast with reporters. “

Independent Journal reached out to a spokesperson at Disney for comment. The Disney representative highlighted how Disney works tirelessly to ensure their customers receive the best experience possible, even when they’re standing in lines.

“If you wait at the Haunted Mansion there are musical tombstones that will sing to you. There is a flowing honey wall at the Whinny the Poo ride. We designed animated crabs for The Little Mermaid waiting area which will interact with you and play games while you wait.

We take every facet of the guest experience very seriously. If you have to wait, you should have fun while doing it.”

In fact, a quick screenshot taken from the Disney app shows that MacDonald is wrong—Disney keeps the exact wait times of their attractions and even provides that information to their customers to improve their experience with Disney.

Disney wait times


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